FAQ

What is your returns policy?

Returns/Exchanges can only be made within 7 days from date of receipt of your item. Purchases made in December are eligible to be returned by postmark date of January 15th.

A 20% restocking fee will be applied to any returns accepted after 7 days.

The customer is responsible for any returns shipping costs and for obtaining tracking information as SKIP - She Keeps It Peachy is not responsible for any lost/missing returns. Tracking will be provided on returns via returns portal.

All SKIP - She Keeps It Peachy items must be returned unworn, unwashed, with original tags still attached, stickers, folded in its original garment bag. Any damaged items that have signs of wear or do not conform with SKIP - She Keeps It Peachy's return policy will be declined and the item will be shipped back at the customer’s expense or a 20% damage fee per unit will be subtracted from the refund.

Exchanges can only be made for a different size or color of the same style only.

Once your return has been received please allow 3-5 days for processing. After processing we will send you an email to confirm that the return has been completed. Refunds are in the form of original payment, please allow up to 10 business days for the refund to be reflected in your account or your exchange to be sent out. We do not refund original shipping charges.

SKIP - She Keeps It Peachy guarantees its clothing to be free from manufacturing defects for the first 30 days as long as you follow our care instructions.

If you believe you have received a defective product, prior to returning the item, please email us with an image of the defect and your order number for our production team to review.

By placing an order with SKIP - She Keeps It Peachy, the customer acknowledges and agrees to all our shipping/return policies, terms and conditions.

Please note - sale items may be returned or exchanged for a different size of same style and color only. Anything marked FINAL SALE cannot be returned or exchanged.

How long does it take for a refund?

After it is received by then Returns Department, please allow from 5 to 10 business days for your refund to be applied back to your account.

If you have not received your refund please check your tracking information and allow 5-10 days after receipt from our department to be refunded.

Can I return final sale items?

Any items marked "Final Sale" are considered final sale and cannot be returned or exchanged.

I have received a damaged/defective item?

On the rare occurrence that you do receive a damaged or defective item, please contact us at help@shekeepsitpeachy.com. In your message body, please provide us with your:

- Order number

- Brief description of the problem

- Photos of the Issue

Will I be refunded full value?

When approved, any returned products with all packaging and original tags intact, will be given a full refund excluding any shipping costs. If your order has been sent to a destination within the state of California, all sales taxes will be refunded.

Outside the United States, customs duties, sales taxes and shipping are non-refundable. However, you may be able to recover these by contacting your local customs office in your country directly.

How can I track my order?

Please scroll click "TRACK MY ORDER" on header menu or footer menu, or scroll down to bottom of this page to track order.

Can I make changed to my order?

If you need to make any adjustments or changes to your order, we may be able to do so if the order has not shipped. Please contact us at help@shekeepsitpeachy.com.

*We cannot guarantee these requests due to warehouse restrictions.

Your order may be canceled upon request unless processing has started at which time items must be received and exchanged

Do you have any physical locations?

At the current time we only offer direct purchases from our website however to stay up to date on any possible pop-up locations you can do so by signing up to our newsletter.